Timbrook Automotive Customer Reviews
Across the Mid-Atlantic and beyond, drivers rely on Timbrook Automotive for an exceptional, value-driven experience. Our trusted car dealerships in Pennsylvania, Maryland, Virginia, and West Virginia are all built on an impeccable reputation for transparency, deep industry knowledge and an unwavering commitment to our communities. As such, our goal extends beyond a single purchase: we truly want to make you a customer for life.
Whether you visit one of our multi-state locations to browse our new vehicle inventory, purchase a used car, truck, SUV, EV or powersports vehicle, or come in for trusted auto service, you'll meet a team guided by integrity, accountability, and respect.
Read what drivers across the region are saying about their experiences, then visit your local Timbrook Automotive dealership to see the difference firsthand.
What Drivers Are Saying About Timbrook Automotive
"The trade-in for my two cars was easy. My team member did a great job of explaining everything. I had some title issues with one of my cars that is being resolved on my end and his management has been very understanding… I compared multiple dealers in the area and this dealership came out on top. The car was provided to me in tip top shape. Everything was managed and straightforward. He spent time with me going over all of the new technologies and also helped me get the OnStar set up. I highly recommend this dealership. Thank you for a great experience."
- Andy H. (Google Review)
"Timbrook Automotive were wonderful to work with! This was my first time purchasing a new car and they made the process as simple as possible. They answered all my questions, did their best to find a deal that worked best for me, and never made me feel rushed. I'd recommend this dealership to anyonelooking for a new vehicle… so excited to make memories in my new 2026 Hyundai Tucson Hybrid!"
- Kasey R. (Google Review)
"I must say, I purchased my SUV over the weekend and had the best experience with a dealership ever. From the salesperson to the service department, to the general manager and everyone in-between, everyone was so friendly, courteous, knowledgeable and professional. The 45 minute drive was well worth my time. I will definitely choose them again in the future."
- Sherri C. (Google Review)
"The entire service department shines here! I live in WV and will continue to bring my truck here for service. The staff is beyond friendly and knowledgeable and they always remember me! The fastest oil changes make the wait effortless and the desk staff get you on your way. The new video text showing them doing a once-over is pretty cool too! THANKS Greencastle Chevy, see ya in another 5,000 miles"
- Dixie M. (Google Review)
"While passing through, my son’s car broke down with transmission issues. We took it to Timbrook Ford in Keyser and were amazed at how we were treated. The car wasn’t purchased there but that didn’t matter. The service department took care of everything. They went above and beyond with my third party warranty company to make sure it was covered. I would recommend visiting them if you ever need a vehicle or service."
- Matt H. (Google Review)
"I'm here to express my sincere appreciation for our technician in your service department. He is truly excellent. He has consistently been professional and courteous in all my interactions with him. He answers every one of my questions in a timely manner and explains things in terms that are easy for someone without car knowledge to understand. Both in person and over the phone, it is clear that he genuinely cares for the customer. 11/10 absolutely recommend."
- Carrie D. (Google Review)
"I got my car here today. Not only do I love my car that I got, but I loved how they were so amazing with helping me, answering all my questions, helping me financing and throwing a little party when I got my car. Even after I left the lot, if I had a question, I could ask them and they helped me so much. I could brag about them and my car all day… They were so excited… It was amazing. This was the best dealership experience I’ve had."
- Abby H. (Google Review)
"We had an awesome salesman, not pushy and was able to answer any question we had. Made us feel like part of the family there and went above and beyond to help us find our car. Ended up buying a used Buick for the right price and no hassle. Would recommend this dealership to anyone in the market for a car new or used."
- Mark R. (Google Review)
"I’m from Chicago and was in Pennsylvania for work when my van broke down on a freezing cold day. I barely made it to this dealership. Two other mechanics had already told me they couldn’t help me, but thegentleman here truly saved me that day… He took the time to diagnose the issue, changed the water pump, and got me back on the road the same day. Because of him, I was able to drive safely back home instead of being stranded in the cold. Honest, skilled, and willing to help when it really mattered. I’m extremely grateful and highly recommend this place to anyone, especially if you’re in a tough situation."
- Soban K. (Google Review)
Why Drivers Choose Timbrook Automotive
Serving communities throughout PA, VA, WV and MD, Timbrook Automotive offers an expansive lineup of new and used cars for sale built to match every driving style and passion. From fuel-efficient commuters and electrified EVs and hybrids to heavy-duty trucks, versatile family SUVs and adventure-ready powersports vehicles, we provide options for every lifestyle under one trusted name.
Our group operates on core values that set us apart from standard dealerships:
- Integrity: Doing the right thing in every situation, guided by sound moral principles.
- Safety: Maintaining a constant focus on the well-being of our team and customers.
- Accountability: Accepting personal responsibility and resolving issues quickly and objectively.
- Respect: Creating a welcoming, friendly, and supportive environment for every guest.
- Excellence: Doing the ordinary things extraordinarily well and always going the extra mile.
When you choose Timbrook Automotive, you benefit from seamless financing, expert vehicle care, and trusted collision repair at select locations. Best of all, you support a family-oriented group that gives back generously to local charities, civic organizations and the neighborhoods we work, worship and raise our families in.
Share Your Timbrook Automotive Experience!
Honest feedback from local motorists helps neighbors across Virginia, Maryland, West Virginia and Pennsylvania find a dealership group they can rely on. If your recent visit to a Timbrook Automotive location left a positive impression, we invite you to share your story by leaving a review.
Have questions about our vehicle inventory, auto financing or scheduling a service appointment? Contact Timbrook Automotive. We look forward to earning your trust and welcoming you to the Timbrook family for life!